Learn how poko play collects, uses, and protects your personal information — all explained in plain English.
A quick overview of the steps poko play has taken to protect your data.
All your data is protected with SSL/TLS encryption. From login to payment, every step of the process transfers data in fully encrypted form.
We only collect information that is strictly necessary to provide our services. No unnecessary or excessive data is collected.
Poko play never sells your personal information to any third party. Your data is used only to improve the quality of our services.
Your information is stored on secure servers and undergoes regular security checks. Multiple layers of protection are in place to prevent unauthorized access.
You have the right to view, correct, and delete your own information. You can exercise these rights by contacting us at any time.
This policy details which cookies we use and why. You may disable non-essential cookies at any time.
As a poko play user, these are the rights available to you.
You may request to know what information we hold about you at any time.
You may request a correction of any inaccurate or outdated information at any time.
After closing your account, you may request that your personal data be deleted.
You may request that your data be used only for specific purposes.
You may request a copy of your data in a structured, portable format.
You may opt out of promotional messages or notifications at any time.
Poko play collects certain information to provide you with the best possible service. This information falls into two categories — what you provide directly and what is collected automatically through your use of the platform.
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Mobile Number | Account Verification & OTP | Yes |
| Date of birth | Age Verification (18+) | Yes |
| NID/Passport | KYC Verification | For withdrawals |
| IP Address | Security & Fraud Prevention | Automatic |
| Betting History | Service Delivery & Account Management | Automatic |
Poko play collects your information in several ways. We believe it is our responsibility to be fully transparent about each method.
When you create an account on poko play, your basic information is collected directly through the registration form. An account cannot be opened without this information.
When you use the poko play website or app, your usage patterns are recorded through cookies and analytics tools. This helps improve your experience on the site.
Transaction details are collected via the payment gateway during deposits and withdrawals. We do not store full card or bank account details.
When you reach out to support via email or chat, the details of that conversation are stored. This is used to provide you with better service in the future.
Poko play uses your information only for specific, limited purposes. We never use your data for anything else without your consent.
Poko play shares your information with third parties only in limited circumstances and strictly on a need-to basis. Your data is never sold under any circumstances.
Transaction details are shared with bKash, Nagad, and Rocket to process deposits and withdrawals. This information is used solely to confirm payments.
Under applicable Bangladeshi law, information may be disclosed in response to valid requests from government or law enforcement authorities. In such cases, we provide only the specific information requested.
Certain technology providers used to operate the site (such as hosting and analytics) may access limited data. All such providers are contractually bound to comply with our Privacy Policy.
Poko play uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.
You can manage cookies through your browser settings. However, disabling essential cookies may cause issues with login or payments.
Poko play does not retain your information longer than necessary. Different types of data have different retention periods:
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction Data | 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Support conversations | 2 years |
| Cookie Data | Until session ends or a maximum of 1 year |
| Analytics Data | 13 Months |
Once the retention period expires, data is securely deleted or anonymized.
Poko play is intended for users aged 18 and above. We do not knowingly collect personal information from minors.
If we become aware that a person under the age of 18 has created an account, that account will be immediately closed and any collected data will be deleted.
Poko play uses industry-standard security technology to protect your data. The key pillars of our security framework are:
Keep in mind, however, that no internet service can guarantee 100% security. You should also stay vigilant — use a strong password and never share your login credentials with anyone.
The poko play website may occasionally contain references to third-party sites. These sites have their own privacy policies, and poko play is not responsible for them.
We recommend reading the privacy policy of any third-party site before visiting it. poko play's Privacy Policy applies solely to our own platform.
Poko play may update this Privacy Policy from time to time. Any changes will be notified on the website and the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, you may be notified via your registered mobile number or email. Continued use of the service after any changes will be considered acceptance of the updated policy.
If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact us:
Depending on the nature of your request, we typically respond within 48 hours. For urgent security matters, you can expect a faster response.
This Privacy Policy was last updated January 2026Updated on
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