Legal Documents

Poko play Terms & Conditions — Must Read Before Use

Please read these terms and conditions carefully before using poko play. They clearly set out your rights, responsibilities, and all conditions governing our services.

Last updated: January 2026  |  Applicable: Bangladesh

Key Highlights of the Terms & Conditions

A quick overview of the key points in poko play's Terms & Conditions.

Eligibility & Registration

You must be 18 years of age or older to use poko play. Providing accurate information at the time of registration is mandatory, and each individual may only create one account.

Deposits & Withdrawals

The minimum deposit is ৳200, and withdrawals are typically processed within 24 hours. Transactions are supported via bKash, Nagad, and Rocket. KYC verification must be completed before making a withdrawal.

Bonus & Promo Terms

Each bonus offer has its own wagering conditions. Bonus funds cannot be withdrawn directly — withdrawal is only possible after the required betting amount has been completed.

Account Security

Keep your password and login details strictly confidential. Report any suspicious activity on your account to us immediately. Allowing third parties to access your account is strictly prohibited.

Prohibited Activities

Multiple accounts, match fixing, fraud, and any attempt to exploit the system are strictly prohibited. If such activity is detected, the account will be terminated and the balance forfeited.

Responsible Gaming

Poko play supports responsible gaming. You can set your own betting limits, temporarily suspend your account, or close it permanently.

Important Notice: By registering on poko play or using our services, you are deemed to have fully accepted these terms and conditions. If you do not agree, please refrain from using the service.
1

General Terms & Conditions

Poko play (hereinafter referred to as "we", "our platform", or "the service") is an online betting and gaming platform for users in Bangladesh. These terms and conditions form a legally binding agreement between you and poko play.

By using the poko play website or mobile app, creating an account, or using any of our services, you confirm that you have read, understood, and agreed to these terms and conditions in full.

1.1 Applicability

These Terms & Conditions apply to all poko play services, including Sports Betting, jackpots, vouchers, financial transactions, and all other features. Certain promotions or services may have additional terms, which will be stated on the relevant page.

1.2 Language

These terms and conditions were prepared in Bengali. In the event of any dispute, the Bengali version shall be considered the final and binding reference.

2

Account Registration & Eligibility

To open an account and use our services on poko play, you must meet the following requirements:

  • You must be 18 years of age or older.
  • You must be a legal resident of Bangladesh.
  • All information provided at registration must be accurate, complete, and up to date.
  • Each individual may only operate one account.
  • No previous account under your name, address, or device must have been banned.

2.1 KYC Verification

After registration, poko play may ask you to complete a KYC (Know Your Customer) verification process. This may require a copy of your National ID, passport, or birth certificate. Failure to complete KYC may result in withdrawals being put on hold.

2.2 Account Responsibility

You are solely responsible for all activity on your account. It is your responsibility to keep your password and login credentials confidential. If you suspect any unauthorized access to your account, please immediately support@pokoplay.appto let us know.

Warning: Opening an account on behalf of someone else or using another person's details is strictly prohibited. If such activity is detected, the account will be closed immediately.
3

Deposit & Payment Policy

Poko play currently supports deposits via bKash, Nagad, and Rocket. The following rules apply to all deposits:

Subject Rules
Minimum Deposit ৳200
Maximum Daily Deposit Determined by account level
Processing Time Usually instant (within 15 minutes maximum)
Accepted Methods BKash, Nagad, Rocket
Currency Bangladeshi Taka (৳)

3.1 Third-Party Payments

Deposits must be made from a mobile banking account registered in your own name. Deposits sent from another person's number will not be accepted and may be delayed in processing.

3.2 Failed Deposits

If a deposit fails or does not reflect in your account, contact our support team immediately. Keep your transaction ID and a screenshot for reference.

4

Withdrawal Policy

The following conditions must be met to withdraw winnings from poko play:

  • KYC verification must be completed before any withdrawal can be processed.
  • Withdrawal requests are typically processed within 24 hours.
  • The minimum withdrawal amount is ৳500.
  • Withdrawals will only be processed to a mobile banking number registered in your own name.
  • Any portion of a bonus that has not met its wagering requirements cannot be withdrawn.
Good to know: Withdrawal processing may be delayed due to the bank or mobile operator. poko play is not responsible for such delays, but our support team is always on hand to assist.

4.1 Withdrawal Cancellation or Hold

Poko play reserves the right to hold or review withdrawals in cases of suspicious activity, incomplete KYC, or terms violations. You will be notified by support while the review is in progress.

5

Bonus & Promotion Terms

Poko play periodically offers welcome bonuses, reload bonuses, cashback, and special promo deals. Each bonus has its own terms, but the general rules are as follows:

  • Each bonus comes with its own wagering requirement.
  • If the wagering requirement is not completed within the specified timeframe, the bonus will be forfeited.
  • Each bonus offer may only be used once per member.
  • If bonus abuse is detected, the bonus may be forfeited and your account may be suspended.
  • Poko play reserves the right to modify or cancel any bonus offer at any time.

5.1 Voucher Usage

Voucher codes must be entered on the relevant page. Each voucher has its own expiry date and usage terms. Expired vouchers will not be accepted, and no compensation will be provided for them.

Please note: Bonus funds and real funds are tracked separately. Bonus balances cannot be withdrawn directly until the applicable wagering requirements have been met.
6

Betting Rules

The following rules must be strictly followed when placing bets on poko play:

6.1 Bet Acceptance

A confirmation message will be sent once your bet is successfully placed. If no confirmation is received, the bet will be considered unplaced. Please be careful to avoid placing duplicate bets.

6.2 Odds Changes

If the odds change after a bet is placed, the odds at the time of submission will apply. In live betting, odds update in real time — the odds at the moment of placement are final.

6.3 Match Cancellation or Suspension

If a match is cancelled or abandoned mid-way, bets on that match will be refunded. However, the results of any innings or segments already completed will stand.

6.4 Technical Issues

If a bet is affected by a server or network issue, poko play reserves the right to void that bet and return the stake.

7

Prohibited Activities

The following activities are strictly prohibited on poko play. If detected, your account may be suspended and legal action may be taken:

  • Creating or operating multiple accounts.
  • Registering using a fake identity or someone else's personal information.
  • Placing bets using match-fixing arrangements or insider information.
  • Attempting to exploit system vulnerabilities to gain an unfair advantage.
  • Using betting bots or any automated software.
  • Money laundering or any transactions involving illegal funds.
  • Harassing or defrauding other members.
  • Collaborative betting for the purpose of bonus abuse.
Warning: For prohibited activities, poko play may close the account and seize the entire balance without prior notice. Suspicious activity may be reported to law enforcement.
8

Account Closure & Suspension

Poko play may suspend or permanently close an account under the following circumstances:

  • Violation of the terms and conditions.
  • If false information is found during KYC verification.
  • If the account has been inactive for an extended period (more than 12 months).
  • At the member's own request.
  • Upon a self-exclusion request in accordance with our Responsible Gaming policy.

8.1 Inactive Accounts

An account with no transactions for 12 months will be marked as inactive. A maintenance fee may apply to inactive accounts. To reactivate, please contact support.

8.2 Self-Closure of Account

You can, at any time, support@pokoplay.app-to email us and request account closure. If you have a remaining balance at the time of the request, you will be given the opportunity to withdraw it.

9

Responsible Gaming

Poko play believes betting is purely for entertainment and should never be treated as a source of income. We place the highest importance on responsible gaming.

  • You can set your own daily, weekly, or monthly deposit limits.
  • You may take a break from your account for a set period (cooling-off period).
  • Once a permanent self-exclusion request is made, the account cannot be reactivated.
  • If you feel you may have a problem, please reach out to our Responsible Gaming Visit the page.
Please note: Betting addiction is a serious issue. If you or someone you know is struggling, seek help immediately. poko play is committed to responsible gaming.
10

Privacy & Data Protection

Poko play is committed to protecting your personal information. To learn how we collect, use, and store your data, please refer to our Privacy Policyfor full details.

By registering, you confirm that:

  • The information you provide will be used for service improvement and KYC verification.
  • Your mobile number or email address may be used to send you promotional messages.
  • You may opt out of marketing communications at any time.

We never sell your information to third parties. We may be required to share data with authorities under legal obligations.

11

Limitation of Liability

Poko play will not be held liable in the following circumstances:

  • Losing a bet due to an internet connection failure.
  • If a transaction fails due to a third-party payment gateway issue.
  • If loss results from unauthorized access to your device or account.
  • If services must be suspended due to government regulations or directives from a regulatory authority.
  • Service disruptions caused by natural disasters or other force majeure events.

11.1 Maximum Liability

Under all circumstances, poko play's maximum liability is limited to the current balance in your account. Claims for indirect or consequential damages beyond this will not be accepted.

Important: Betting involves risk. There is always a chance you may lose what you wager. Never bet more than you can afford to lose.
12

Changes to Terms & Contact

Poko play reserves the right to update these terms and conditions at any time. Any changes will be posted on the website along with the effective date. Continued use of the platform after such changes constitutes acceptance of the updated terms.

12.1 Dispute Resolution

For any dispute or complaint, please contact our support team first. We aim to respond within 48 hours. If the issue cannot be resolved through support, further steps will be discussed.

12.2 Contact

For any questions or complaints, please get in touch with us:

These terms and conditions were last updated in January 2026. This version supersedes all previous versions.

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